Subscriber Ticket Exchange
Only subscribers may exchange tickets for another performance of the same production, subject to availability. Comparable seating cannot be guaranteed. Tickets must be exchanged no later than 24 hours prior to a performance date. Tickets cannot be exchanged on the day of a performance or after a performance has occurred.
To exchange by phone:
Call Phone Charge at 215-574- 3550 ext. 2, 10am – 10pm, 7 days a week, starting August 16, 2009 and throughout the season. All exchange fees are charged at the time you make your exchange.Please note: There is a convenience fee of $4.00 per ticket for all telephone exchanges in addition to any applicable upgrade fees (listed below).
To help us provide you with the best possible service, please have your subscriber account number, your current tickets, your preferred exchange dates and a calendar in front of you when you call.
To exchange in person:
Bring your tickets to the box office during regular box office hours. There is no convenience fee for exchanges done at the box office; applicable upgrade fees will be charged.
To exchange by mail:
Mail your original tickets with a note including your name, subscriber account number, a first AND second choice performance date to be exchanged into and a daytime telephone number (where we can reach you if we have questions). Please be sure to include a method of payment for any applicable upgrade fees. If you would like your new tickets mailed to you, please enclose a self-addressed, stamped envelope and allow 10 days prior to your performance date for processing. If you would like you rnew tickets held at the box office, please allow 7 days for processing.
Mail your original tickets and information to:
Walnut Street Theatre
ATTN: Ticket Exchange
825 Walnut Street
Philadelphia, PA 19107
Exchange Upgrade Fees:
There are NO exchange fees if you exchange your tickets for the same section and same series at the box office, subject to availability. This is a FREE service for our subscribers only.- You can exchange from a less expensive series into a more expensive
series, subject to availability. The upgrade fee covers the difference in
the price you paid for your subscription ticket and the cost of the new
series/seats you'd like.
- There is no refund when exchanging into a lower-priced performance,
series, or seating section.
- All exchange fees will be charged when you make your exchange.
Please note: The actual discounted price you paid per show is printed on your ticket. If you exchange tickets into a different performance that is higher priced, your exchange upgrade fee will be only the difference in the price. Review the dates on the schedule in this handbook. The last two columns will show your discount subscription price. Senior/Youth Discount and College Discount are not valid for any Friday or Saturday Evenings or Sunday Matinees.
Once you have exchanged your original tickets, they are immediately resold to someone else. The barcode on your original ticket becomes invalid and you will be issued new tickets with a valid barcode. Please do not arrive at the theatre on your original performance date after doing a ticket exchange; your original seats will not be available. Replacement tickets with a valid barcode are honored over original tickets that you exchanged.
