America's Oldest · Founded 1808

Website & Social Media Policies

The Walnut Street Theatre recognizes the importance of protecting the privacy of our online visitors. It is our intent to balance our legitimate business interests in collecting and using information received from and about you with your reasonable expectations of privacy. The following is the way we handle information learned about you from your visits to our website.

Collective Data

Like most other websites, deposits certain bits of information called “cookies” in a visitor's computer. Cookies are sent back only to the website that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in a website are visited and by how many people. This technology does not collect personal, identifiable information; the information collected is in an aggregate, non-identifiable form. We hope to use the information we collect through this technology to improve our site.

Personally Identifiable Information

The Walnut Street Theatre collects personally identifiable information including names, postal addresses, e-mail addresses, phone numbers, and preferences only when that information is provided voluntarily by a website visitor. SSL (secure socket layer) encryption is then used to protect this personal information. We reserve the right to contact you periodically, by any and all means you provide to us, with special offers, updated information, organizational news or new services. You reserve the right to refuse this information by contacting us directly.

We do not sell or share email addresses we collect on this website with outside or constituent organizations without explicit permission to do so from you. Users who no longer wish to receive our promotional emails may opt-out of receiving these communications by emailing us at using “Unsubscribe” in the subject line.

Financial Information

The Walnut Street Theatre places a high priority on protecting any personal financial information that you provide. When you enroll in classes, purchase tickets or gift certificates, or become a subscriber online, we use your credit card information only to process your payment and will not use it for marketing purposes. Credit card information is transmitted through but is not stored on a web-enabled server. This information is stored offline for our records, but we will never share this information with third parties.

Security Used

We store all user information in secure databases protected via a variety of access controls. Access controls include: password protection, electronic firewalls and data encryption. SSL encryption is used to protect all personal and financial information, and credit card information is not stored on a web-enabled server. This data is accessed only for purposes specified in this privacy policy.

Links to Other Sites

As a resource to our visitors, The Walnut Street Theatre may provide links to other websites. We try to carefully choose websites that we believe are useful and meet our high standards. However, because websites can change so quickly, we cannot guarantee the standards of every website link we provide or be responsible for the content of these sites.

Moderator Policy and Guidelines for Social Media Responsibility, Etiquette and Values

Through our social media presence, we endeavor to maintain an environment that is consistently topical, courteous, and respectful of all commenters that is aligned to our values of care and creation of a safe environment for all. We want to include all comments, but we reserve the right to moderate, remove or reject (not publish) any comment that is or contains:

  • Personally identifiable information (PII).
  • Vulgar or abusive language or images.
  • Defamatory, derogatory, or inflammatory content.
  • Personal attacks of any kind, threats, belittling, name-calling or bullying statements.
  • Offensive terms or derogatory statements that target specific groups by race, color, sex, sexual orientation, gender identity, national origin, ethnicity, age, religion or disability.
  • Spam or comments that are off topic. This includes: multiple, successive off-topic posts by a single user; repetitive posts copied and pasted by multiple users; and/or spam or comments that are automated.
  • Promotions of services or products.
  • Solicitations of funds or for business.
  • Links to external websites or applications (noncommercial links relevant to the topic or another comment may be acceptable.)
  • Classified or proprietary information, or information protected by other statutory or regulatory regimes (intellectual property, copyrighted materials, licensed materials, privacy protected information, etc.)
  • Any other material or content that is deemed to be inappropriate to share on our site.

Social media users are subject to the Terms of Service of individual social media platforms.

Questions and Changes in Information

If you have any questions regarding these policies or would like to change or update your personal information, please contact us

Notification of Changes

If we decide to change our policies, we will post those changes to this statement so users are always aware of what information we collect and how we use it. Accordingly, please refer back to this policies page frequently, as it may change.