Subscriber FAQs

When will I get my tickets?

Welcome to Digital Ticketing! No more lost tickets or last minute scares at the box office. Our ticketing is now completely digital and can be viewed directly on your phone. No need for physical tickets! You can pick up any physical ticket at the box office if you do not have access to a smartphone. For more information on digital tickets see "How do I access my digital ticket?"

How do I exchange my tickets?

If you'd like to exchange online, follow the instructions below to log into Account Manager and easily complete your exchange.

1. Visit https://am.ticketmaster.com/wst/ on your web browser.
2. If you are on your desktop or tablet, select “Sign In” in the top right-hand corner. If you are on your smartphone, select the person inside of the circle in the top right-hand corner.
3. Click or tap "Tickets" at the top left. For smartphones, select the 3 lines in the top right-hand corner, then select “Tickets.”
4. Click or tap "Select Event" on the performance you need to exchange.
5. Click or tap "Exchange."
6. Select all tickets or the individual location you need to exchange and then select "Continue."
7. Select your new event date and choose your new seat(s) and ticket type.
   Your final price for the exchange will reflect in the last step of the process. This will include the difference in actual ticket cost (if any), as well as the $4 per ticket exchange fee.
8. Click or tap the Cart icon and then "Continue."
9. Review the details of your exchange then click or tap "Submit."
10. Select a delivery method and apply payment for the $4 per ticket exchange fee and upgrade (if necessary).
11. Once completed you will receive a confirmation email.

You may also exchange your tickets over the phone by calling us at (215) 574-3550 extension 6.

Can I get extra tickets near my season seats?

Thank you for wanting to share Walnut Street Theatre's productions with your family and friends! Because we have tens of thousands of subscribers it is not always possible to purchase additional tickets near your assigned subscription seats. However, one of the best ways to make sure you are seated with additional seats for a particular show is to exchange your subscription tickets into a performance that has larger groupings of available seats. For example, if you have two subscription seats and wish to bring two friends, ask a ticket sales representative to look for a performance that has four seats together available for sale; you can then exchange your two seats into that performance and purchase the additional two seats.

Can I get a refund if I can't make my performance?

There are no refunds for missed performances. If you will be unable to attend your scheduled performance or believe inclement weather may prevent you from attending your scheduled performance, please be sure to exchange your tickets at least 2 hours in advance (see “How do I exchange my tickets?” for more information). Your tickets are void and cannot be exchanged once your performance has occurred.

Once the exchange cutoff has passed (usually two hours before your scheduled performance) your tickets are void and can no longer be exchanged. Tickets are only exchangeable for another performance within the same production.

If you will be unable to use or exchange your tickets, you may return them to the theatre as a tax-deductible donation. To donate your tickets, call Subscriber Services at 215.574.3550 ext. 6 by noon of the day of your performance; on Saturday or Sunday, call 215.574.3550 ext. 1.

We will issue a written acknowledgement via email of your contribution equal to the value of your subscription ticket price.

What should I do if I've misplaced my tickets?

Welcome to Digital Ticketing! No more lost tickets or last minute scares at the box office. Our ticketing is now completely digital and can be viewed directly on your phone. No need for physical tickets! No more lost tickets or last-minute scares at the box office. You can pick up any physical ticket at the box office if you do not have access to a smartphone. If for some reason you have a physical ticket and have misplaced it, please see the box office prior to your performance time. For more information on digital tickets see "How do I access my digital ticket?"

What are the Box Office hours?

In-person box office hours

Monday	Closed
Tuesday-Saturday	12pm-showtime on performance dates 12pm-6pm on non-performance dates
Sunday	12pm-showtime on performance dates Closed on non-performance dates

Phone Charge

7 days a week at 215-574-3550
12pm-Showtime (in season)
12-6pm (non-performance dates)

Order online 24/7, or by phone at the Phone Charge number and hours listed above.

Please Note, the box office staff cannot sell tickets to future performances or exchange tickets during the 30 minutes prior to a performance. The box office will be closed at intermission. To avoid standing in line to exchange tickets, we suggest that you visit us during non-performance hours or take advantage of our convenient mail or phone exchange services.

How early can I pick up my tickets at Will Call?

You may pick up your tickets any time that is convenient for you during box office hours (see above). However, to avoid waiting in line, we suggest you pick up your tickets at least one hour prior to your performance.

How do I change my address or email address?

You can update your information by contacting the Subscriber Services office at 215.574.3550 ext. 6, (12pm-8pm) or by e-mailing info@walnutstreettheatre.org, 24 hours a day. You can also use your subscriber account number and password to access your subscription account online.

Learn More:

• Current Subscribers

Learn More!

Learn more about the theatre by visiting the Theatre FAQ's page.